Hi John,
I was not replying to your comment, but that in post #13, the one immediately before my post. So there's no need for any apology … other than you thinking my reply was addressed to you!! I did not quote the point I was replying to as I did not want the long arm of the mods grabbing my collar for quoting the immediately preceding post …
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.