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Can't change product error message
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Can't change product error message
12-09-2023 5:36 PM
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For the past two months now, every time I log on to my Plusnet broadband account, I get an error message saying I cannot change my product because I have a product change in progress. I have not requested a product change, but my contract did run out almost a month ago. I would have expected to be able to change things now, but the error message is still present. Please help.
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Re: Can't change product error message
13-09-2023 8:16 AM
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Hi @gemmamcgee
That should be fixed now, thanks for flagging and apologies for the inconvenience.
Let us know if there are any further issues.
Anoush Mortazavi
Operations Assurance Professional
Plusnet
Operations Assurance Professional
Plusnet
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