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Can't Access Purecard to Register

RealAleMadrid
Hero
Posts: 3,224
Thanks: 1,841
Fixes: 68
Registered: ‎07-07-2009

Re: Can't Access Purecard to Register

@keithshafto Works for me on a Plusnet connection with Windows 11 and Edge browser so it isn't designed not to work. Can't really offer any assistance but it could be some odd characteristic of your connection or environment that is causing the problem. Are the tests you are doing using phones using your Plusnet Wi-Fi or mobile data?

keithshafto
Newbie
Posts: 4
Thanks: 2
Registered: ‎08-08-2026

Re: Can't Access Purecard to Register

Hi All,

Thanks everybody for your advice.

I'd just like to let you all know I have cracked it. This may be handy for anyone else experiencing the same problem.

It seems that page is displayed when you connect to the web using your router, even my neigbours!

So I turned off the wifi on my phone and turned on 5G Mobile data and bingo, straight in.

I'm off to spend the lot before it changes it's mind.

Thanks again for your help,

Kind regards,

Keith.

 

pvmb
Aspiring Champion
Posts: 1,897
Thanks: 408
Fixes: 15
Registered: ‎12-02-2014

Re: Can't Access Purecard to Register

@keithshafto 

"It seems that page is displayed when you connect to the web using your router, even my neigbours!

So I turned off the wifi on my phone and turned on 5G Mobile data and bingo, straight in."

That's weird...

The trouble with that is, when I loaded the page without trouble on my mobile phone, I wasn't using phone network data. When at home my phone's data connection is turned off and everything (including phone calls) goes by Wi-Fi through the Plusnet router. Using phone network data would, of course, have changed the IP address you were using to access the site.

I just checked out another (ongoing) issue with my PC that might have been the cause - it's clock is significantly wrong. But after manually correcting the clock I still can't access the page on my PC.

In my case my money is still on the out of date PC browser. I do, now and then, get ticked off by various sites over this.