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Can Plunet sort - cannot make any changes to your account while there is a phone order in progress

Plus-hd67
Just browsing
Posts: 1
Registered: ‎18-12-2021

Can Plunet sort - cannot make any changes to your account while there is a phone order in progress

Got a renewal email, clicked on it and it says "You cannot make any changes to your account while there is a phone order in progress." Nothing has been done to this account in a year so I can't see why there would be anything in progress! I see Plusnet have sorted this for others. Hoping you can sort this on my account? 

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Can Plunet sort - cannot make any changes to your account while there is a phone order in pro...

Plusnet can @Plus-hd67 - well Adam can!

Haha, basically when you aded Plusnet Call Protect a while ago, our automated system, for whatever reason, didn't manage to place the orders on the line that included the features required for Plusnet Call Protect.

I'vejust done it manually though, so it should be sorted by tomorrow, if it's not. give me a nudge and I'll have another look. Smiley

Really sorry for the inconvenience caused here @Plus-hd67

 Adam
 Plusnet Help Team - Leeds