Please could someone look at my BB billing profile. I contacted PN on 18th Nov 2021, to request a 24 month fixed price contract as per the deal email sent for 18 months, as it had indicated if you'd like to stay longer just call. I was already disappointed to find the activation wouldn't be applied for a further month until my next bill. I now find my profile has been setup on only a 12 month contract. The conversation for what should have been very simple change took way too long (35 mins). Hence using this route.
I did a similar mobile switch which was much easier, and the online portal clearly showed a switch was queued.
Could you adjust contract expiry to 24month Dec 2023 as agreed.