I recently applied online to go full fibre after pushy phone calls from PlusNet.
Without ANY notification or warning, my years-old contracted service was STOPPED. It just happened one morning!
It took hours of telephone calls and many days of waiting before I was eventually told (1) that it couldn't be re-established and that (2) I would be issued a mini-hub solution to tide me over until new system installation (this has happened at last).
Has this AWFUL situation happened to others?
If so, did Plusnet (now EE, or is it VirginMedia - or what ????) make moves to compensate for loss of service, time, and anxiety?
