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Broadband failure and compensation

england752
Newbie
Posts: 1
Registered: ‎29-11-2021

Broadband failure and compensation

Hi
We have recently received compensation for loss of broadband over a considerable amount of time. It was a pleasant surprise but the amount means we will likely never use all the credit...does anyone know if Plusnet will refund this money direct into our bank account or if we have to stay with them until the credit is used up???

Many thanks
3 REPLIES 3
jab1
Aspiring Legend
Posts: 12,750
Thanks: 4,052
Fixes: 162
Registered: ‎24-02-2012

Re: Broadband failure and compensation

If you have a credit balance when/if you leave Plusnet it will be credited to your bank account (if you have a current Direct Debit set up), otherwise they will send a cheque.

John
Mav
Moderator
Moderator
Posts: 21,721
Thanks: 4,485
Fixes: 504
Registered: ‎06-04-2007

Re: Broadband failure and compensation

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Broadband failure and compensation

Hiya @england752, this is just to confirm that what @jab1 has advised is correct and if you leave, a final invoice will generate and if you are in credit, it will be refunded back to you.

 

Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team