Billing

[#1]

Hi I have missed my last bill (12-05), and cannot pay online, I have tried to call to pay over the phone, but after automated answering service the line hangs up, also tried plus.net/pay but get an error message. I also updated my direct debit details yesterday to another account. Any help would be greatly appreciated. Thank you

[#2]

Good afternoon,

I have looked at your account and I can not see where any payment due on your account. I am sorry for the confusion which this has caused. 

If you do have any more questions please do not hesitate to contact us further.

Jo