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Billing question

fockewulf
Grafter
Posts: 32
Thanks: 4
Registered: 20-11-2014

Billing question

Hi,
Would anyone know of an easy way to get some help with what we are being billed for.
As usual it's very difficult to get in touch with anyone at plusnet, no one answering phones, the online chat thing is never available and it doesn't seem possible to ask questions via the member centre any more.
Looked at the detailed bill and I find it confusing but it does have a charge on for line rental this month so I am wondering if this is possibly that our Line rental saver has expired  but we have not been notified of anything like this and support pages say to log in to our account and select it but I can't find any option for Line rental saver anywhere in our account pages.
4 REPLIES
Superuser
Superuser
Posts: 9,044
Thanks: 495
Fixes: 43
Registered: 06-04-2007

Re: Billing question

You can check the status of LRS by logging into the Member Centre then visiting http://www.plus.net/rentalsaver. If still ongoing this will tell you the expiry date.and from 3 months before that provides a renewal option (which runs from expiry despite what emails might say).
However in your case it sounds like it has already expired. You should have received a renewal reminder 2 months before expiry. A closed ticket/service notice should be added to your account when that is sent.
David
fockewulf
Grafter
Posts: 32
Thanks: 4
Registered: 20-11-2014

Re: Billing question

Thanks for the link, it is just showing 'add now' so does this mean ours has expired?
Superuser
Superuser
Posts: 9,044
Thanks: 495
Fixes: 43
Registered: 06-04-2007

Re: Billing question

Yes, being shown 'add now' implies the previous option has expired. If you sign up again it will take effect on your next billing date.
David
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Billing question

Hi there,
Spraxyt has answered pretty much everything here for you.
Quote
the online chat thing is never available

Do you have an ad-blocker or similar on your web browser?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff