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Billing query

Posts: 1
Registered: ‎11-09-2021

Billing query

Hi Plusnet


Please can someone get in touch regarding my account.  This has been blocked via the website and app.  I have been in credit for some time and no one has ever explained why.  I would like to know what I have overpaid for and why I was not given an option of having a refund.   The billing is difficult to understand and no communication has been made to explain the whole situation.  I'm worried about my account and not being able to access anything - i just get the message " the account has no invoice in failed billing" Huh





Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Billing query

Good morning @Gloucester

Thanks a lot for reaching out. I can't share any specifics regarding billing on here, but I've just sent you an email to explain what's going on. Feel free to send me a PM if you have any further queries at all. Smiley

 Plusnet Help Team - Leeds