Hi, I'm currently on a Unlimited Fibre Extra contract which expires on the 22nd January 2025. I'm currently paying £31.99 a month. Plusnet has been sending emails recently to encourage me to take out a new contact, which I have done. On the 15th January 2025 a BT engineer will be arriving to install Full Fibre 900. Plusnet have raised a bill to be paid via direct debit to be taken on the 12th January 2025 in the sum of £66.76. The new monthly bill for Full Fibre 900 will be £29.99.
The current bill is made up of the following:
Line Rental £16.62, Line Rental £12.01, Unlimited Fibre Extra £19.20, Unlimited Fibre Extra £13.86, Discount -£1.92, Postage & Packing for router £6.99. Surely this can't be right?
The same happened the last time that I renewed with them and they admitted that they had got it wrong.
