Billing dates and call centre is rubbish
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Billing dates and call centre is rubbish
12-09-2016 9:48 AM
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Hi
They set up a DD date of 17th despite I requested be 2nd of each month.
Each time I call I get a wait of 30 mins. Then after waiting 45 I give up.
Other then cancelling the DD what else can I do?
Re: Billing dates and call centre is rubbish
12-09-2016 10:00 AM - edited 12-09-2016 10:01 AM
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I believe billing dates and hence DD dates are based on the date your service went live and cannot be requested. We have been promised the implementation of a new billing system for at least three years when that will be available though
To be is to do - Kant
do be do be do - Sinatra
Re: Billing dates and call centre is rubbish
12-09-2016 10:03 AM
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Thanks.
Sounds very antiquated. It was one of the parts I went through when signing up.
Im guessing I will have to log a complaint as I wouldnt of signed up other wise.
Re: Billing dates and call centre is rubbish
12-09-2016 11:18 AM - edited 12-09-2016 11:18 AM
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are you sure its ONLY 3 years
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