Billed wrong amount
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billed wrong amount
Billed wrong amount
08-04-2020 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I recently upgraded to the Fibre Extra package, over the phone I agreed a price of £26.99 per month for a 24 month contract. My first bill has just come through for more than this agreed amount, and then I've just gone into my account and I've automatically been put onto the out of contract price at £40.98 a month.
How can I get this fixed? I've tried calling but it just says they are unable to take my call and to post here
Re: Billed wrong amount
14-04-2020 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Never got a reply to this...
Re: Billed wrong amount
14-04-2020 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Billed wrong amount
15-04-2020 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can't see that you've been changed to the standard pricing. Your last bill certainly doesn't show that. You have however upgraded mid month so there is a slight increase to normal in that a pro-rata invoice was on your last bill.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billed wrong amount