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Billed wrong amount

robertgibbons
Hooked
Posts: 5
Registered: ‎17-09-2019

Billed wrong amount

‎17-09-2019 5:53 PM

Hi,

 

I've just checked my bills and you have managed to bill me £34.99 for the last 5 months, when you should be billing £29.99 - as per the email sent on March 31 when I changed from Broadband to Unlimited Fibre.

 

Please can you arrange for the overpaid monies to be returned asap.

 

Thanks

Rob

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Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: Billed wrong amount

‎18-09-2019 9:15 AM

Hi @robertgibons, sorry to hear that.

 

I have created a support ticket on your account to answer your query. Please click here to find my response.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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