You’re not likely to get help with billing queries here; the staff on the forums do not have access to those resources. The best that you can hope for is one of the old team lurking in the shadows might see this. What is stopping you from calling support? If the service is blocked and you have a Plusnet landline service all calls will divert to customer support.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
