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Bill query!

lrutherford19
Hooked
Posts: 7
Registered: ‎07-05-2017

Bill query!

Hi,

Can somebody from Plusnet customer services contact me - I have been overcharged by more than £19 this month.

Given I have just renewed my contract and this is the second month my account has been incorrectly charged.

Please can you contact me and resolve this asap.

 

Many thanks.

 

5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 11,474
Thanks: 5,100
Fixes: 411
Registered: ‎30-06-2016

Re: Bill query!


Moderators Note


This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

Longliner
Seasoned Pro
Posts: 578
Thanks: 282
Fixes: 7
Registered: ‎22-10-2014

Re: Bill query!

Happens to me every renewal, and I'm waiting for refund at the moment! Problem is Plusnet's crazy accounts system, instead of quoting a contract price they reduce it by discounts which the accounts computer sometimes doesn't like. This forum isn't closely monitored by busy staff so I suggest you give them a call despite the queues and these long-suffering folk will fix it for you. Have your details, password etc to hand.

Mike

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Bill query!

Hi @lrutherford19 I'm really sorry for the issue with your billing, I'll get that fixed going forward, would it be OK to credit the over-payment off the next bill for you? - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
lrutherford19
Hooked
Posts: 7
Registered: ‎07-05-2017

Re: Bill query!

Adam... yes, fixing it with a credit to next months payment is fine.

Also note my monthly amount on my account says £23.19/month... but my renewal was at £23.00/month

Thanks for your help

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Bill query!

Thanks for getting back to me, I've just sorted that out for you. Do let me know if there's anything else I can help with at all. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team