Bill issued in error

[#1]

Your invoice dated 20/5/26 at £60.08, for service 20/5/26 - 19/6/26 - issued in error as service ended 19/5/26, by phone on 8/5/26. I cancelled the dd myself to ensure no payment was taken as my phones have been out of action, all your emails are 'no-reply', and you no longer have webchat available.  Please cancel your invoice and confirm via email that I do not owe Plusnet any money. I was a customer of Plusnet for many years and it's disappointing to see that your admin and customer relations have reached such a poor state.

[#2]

@kelpie That invoice would have been prepared and queued for despatch before your service ended. I would suggest that you pay it, to avoid the risk of debt collectors, and then contact Plusnet as soon as possible - this does not have to be from your phone(s) - any will do if you clear security.