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Bigger bill increase than expected

adam1330
Hooked
Posts: 6
Thanks: 2
Registered: ‎20-03-2021

Bigger bill increase than expected

I've just had my first bill after the line saver has ended, and it's a fair bit more than I was expecting. I'm sure when I took out the contract, the price was around the £25 per month mark, but my first bill since it ended is around £35. I know I would never had taken out a contract if it was going to be that much, just wondered if anyone else has had this problem?

4 REPLIES 4
Faizan786
Aspiring Pro
Posts: 225
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: Bigger bill increase than expected

Your supposed to get a email saying your contract is coming to an end, you then ring up and negotiate a new deal. if you don't do that then you pay full price. I completely missed the email and was charged full price for 2 months before realizing.

adam1330
Hooked
Posts: 6
Thanks: 2
Registered: ‎20-03-2021

Re: Bigger bill increase than expected

I think I'm on a 24 or 18 month contract, so I'm wondering if after 12 months the price goes up to the full price, although I wasn't told that when I rung to get this contract. If I had known I would have just done 12 months!

Baldrick1
Moderator
Moderator
Posts: 9,157
Thanks: 4,155
Fixes: 323
Registered: ‎30-06-2016

Re: Bigger bill increase than expected

@adam1330 

Look through your emails from when you signed up, that should tell you the price without LRS. Alternatively log in to your account and look through the closed tickets.

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Bigger bill increase than expected

Hi @adam1330

Thanks a lot for reaching out and I'm sorry to hear that you've had issues on your last bill. I believe I've addressed your concerns on the open Ticket on the account, if you'd like to have a look. We can't really talk about specific bills in the public domain to be honest.

Have a look at it here.

 Adam
 Plusnet Help Team - Leeds