August Bill Higher than Expected
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August Bill Higher than Expected
20-08-2021 11:35 PM
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Hi,
I've been charged £30.46 for my August bill when I am due to pay £27.99 a month
I cant tell why I've been overcharged. I havent used any extra services or anything like that. Could I get this rectified as credit for the next billing?
Re: August Bill Higher than Expected
21-08-2021 12:41 PM
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Hi @bdo96
Thanks a lot for reaching out, without going into too much details in the public domain, I've had a look at your recent bill and can see that this is due to the recent CPI price increase that we had in June, so your latest bill is a pro rata bill. You'll see the various charges for the different time frames on page 3 of your bill.
Head over to your online Member Centre to see what your new monthly charge will be following the 4.6% increase.
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