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Another Plusnet refund problem

stevey10stevey
Newbie
Posts: 2
Registered: 06-01-2017

Another Plusnet refund problem

Hello, hoping I can find some help on here as I have been frustrated via other channels!

 

I left Plusnet back in October last year, but I have continued to be billed including payment taken from my account in November. I've now spoken to the live chat team 3 times, and have had tickets raised asking for this to be sorted, and yet today I received yet another overdue payment warning (via email and text!), and have still not been refunded.

 

Can anyone on here advise how I can actually get this sorted, one and for all?Huh

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Another Plusnet refund problem

Hello @stevey10stevey

 

I'm really sorry to hear of this. I believe I've replied to your comment on another thread. We've closed your account today and we've arranged to issue you with a refund to cover your overcharges. My colleague sent you this ticket earlier.

 

Apologies for the delay and poor experience.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Community Veteran
Posts: 26,449
Thanks: 692
Fixes: 8
Registered: 10-04-2007

Re: Another Plusnet refund problem

If you've closed the account, how can he view the ticket?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Another Plusnet refund problem

That's a good point. Apologies. The ticket was also sent by email at the time of being raised.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support