Another Plusnet refund problem

[#1]

Hello, hoping I can find some help on here as I have been frustrated via other channels!

I left Plusnet back in October last year, but I have continued to be billed including payment taken from my account in November. I've now spoken to the live chat team 3 times, and have had tickets raised asking for this to be sorted, and yet today I received yet another overdue payment warning (via email and text!), and have still not been refunded.

Can anyone on here advise how I can actually get this sorted, one and for all?

[#2]

Hello @stevey10stevey

I'm really sorry to hear of this. I believe I've replied to your comment on another thread. We've closed your account today and we've arranged to issue you with a refund to cover your overcharges. My colleague sent you this ticket earlier.

Apologies for the delay and poor experience.

[#3]

If you've closed the account, how can he view the ticket?

[#4]

That's a good point. Apologies. The ticket was also sent by email at the time of being raised.