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An error has occurred, You cannot make any changes to your account

FIXED
DebbieB
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-01-2024

An error has occurred, You cannot make any changes to your account

I keep getting a message saying “An error has occurred, You cannot make any changes to your account while there is a phone order in progress”. It says this should be completed the next working day but hasn’t changed in weeks. I want to renew my broadband but this error is stopping me from doing that. Is there a way to clear this?

12 REPLIES 12
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: An error has occurred, You cannot make any changes to your account

Fix

@DebbieB 

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

Hopefully one of the Help Team will pick this up quickly for you tomorrow.

John
DebbieB
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-01-2024

Re: An error has occurred, You cannot make any changes to your account

Thanks for your help John. Fingers crossed!

MoreTeaVicar
Newbie
Posts: 2
Registered: ‎20-01-2024

Re: An error has occurred, You cannot make any changes to your account

Hi,

Same error here. Can I please request a fix?

Thanks in advance.

MTV

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: An error has occurred, You cannot make any changes to your account

@MoreTeaVicar We've done the necessary to sort that for you so it should be fixed within the next 24 hours from now.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MoreTeaVicar
Newbie
Posts: 2
Registered: ‎20-01-2024

Re: An error has occurred, You cannot make any changes to your account

Thanks, Adam - all sorted now.

bristolgenie
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2023

Re: An error has occurred, You cannot make any changes to your account

I have had this message for days now on my account. How can I get rid of it?

Tags (1)
bristolgenie
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2023

Re: An error has occurred, You cannot make any changes to your account

I've had this message on my account for weeks now. How do I get rid of it?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: An error has occurred, You cannot make any changes to your account

Hi @bristolgenie 

I've looked over your account and I can see what's causing this.

It should be sorted in the next hour or two

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bristolgenie
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2023

Re: An error has occurred, You cannot make any changes to your account

Thank you Matthew.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: An error has occurred, You cannot make any changes to your account

That should be sorted for you now @bristolgenie 

Let us know if it's still ongoing

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mimijtruong
Newbie
Posts: 1
Registered: ‎14-08-2024

Re: An error has occurred, You cannot make any changes to your account

Hi,

Same error here. Can I please request a fix?

Thanks in advance.
Mimi
James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: An error has occurred, You cannot make any changes to your account

@mimijtruong Hi, I've sent a request off to get this sorted just allow 5 working days for it to be actioned.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team