An error has occurred, You cannot make any changes to your account

[#1]

I keep getting a message saying “An error has occurred, You cannot make any changes to your account while there is a phone order in progress”. It says this should be completed the next working day but hasn’t changed in weeks. I want to renew my broadband but this error is stopping me from doing that. Is there a way to clear this?

[#2 · Accepted solution]

@DebbieB 

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

Hopefully one of the Help Team will pick this up quickly for you tomorrow.

[#3]

Thanks for your help John. Fingers crossed!

[#4]

Hi,

Same error here. Can I please request a fix?

Thanks in advance.

MTV

[#5]

@MoreTeaVicar We've done the necessary to sort that for you so it should be fixed within the next 24 hours from now.

[#6]

Thanks, Adam - all sorted now.

[#7]

I have had this message for days now on my account. How can I get rid of it?

[#8]

I've had this message on my account for weeks now. How do I get rid of it?

[#9]

Hi @bristolgenie 

I've looked over your account and I can see what's causing this.

It should be sorted in the next hour or two

[#10]

Thank you Matthew.

[#11]

That should be sorted for you now @bristolgenie 

Let us know if it's still ongoing

[#12]

Hi,

Same error here. Can I please request a fix?

Thanks in advance.
Mimi

[#13]

@mimijtruong Hi, I've sent a request off to get this sorted just allow 5 working days for it to be actioned.