cancel
Showing results for 
Search instead for 
Did you mean: 

An Error has Occured.

FIXED
DouglasH
Newbie
Posts: 2
Registered: ‎02-02-2022

An Error has Occured.

An error has occurred
You cannot make any changes to your account while there is a phone order in progress

Hi,
I've had the above message displaying for months now. Attempting to turn Caller ID and voicemail on.
Something has stuck?

I've seen other posts where this has been fuxed manually where the automation has failed.
4 REPLIES 4
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: An Error has Occured.

Fix

Thanks for getting in touch @DouglasH

Unfortunately this one isn't a quick fix like the others, as the call features on the account are correct, and reflect what's on the line at the moment. I've just raised a task with our Billing Operations Team to have this sorted out though.

Give it another go in three working days and let us know if you're still having issues.

 Adam
 Plusnet Help Team - Leeds
DouglasH
Newbie
Posts: 2
Registered: ‎02-02-2022

Re: An Error has Occured.

Error had gone, thanks. Will check if call ID working this evening.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: An Error has Occured.

Great stuff, thanks a lot for letting us know!. Smiley

Enjoy the rest of your evening, and please feel free to reach out if we can provide any further support at all.

 Adam
 Plusnet Help Team - Leeds
Mav
Moderator
Moderator
Posts: 22,392
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: An Error has Occured.

Moderator's note(s):

Thread moved from Home Phone to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still