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Amount outstanding on my old mobile account?

FIXED
Ian06
Aspiring Pro
Posts: 181
Thanks: 100
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Registered: ‎06-04-2021

Amount outstanding on my old mobile account?

I switched my mobile provider away from PlusNet several months ago... I was on a 30 day rolling contract and got a text to say I didn't owe anything.  So I cancelled the direct debit.

A couple of months later and I am now getting texts to say I owe about £1.50

I have tried looking at my old account to see why but can't access it anymore to see the bills.  I tried calling twice but gave waiting to get through.

Can someone from PlusNet  mobile contact me so we can work out why you think I still owe you something.

Thanks,   Ian

8 REPLIES 8
Ian06
Aspiring Pro
Posts: 181
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Registered: ‎06-04-2021

Re: Amount outstanding on my old mobile account?

Hi @Gandalf , is this something you can help with and put me in touch with the right people?   Many Thanks.

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Baldrick1
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Re: Amount outstanding on my old mobile account?


Moderators Note

This topic has been moved from Mobile to My Account/Billing

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Ian06
Aspiring Pro
Posts: 181
Thanks: 100
Fixes: 3
Registered: ‎06-04-2021

Re: Amount outstanding on my old mobile account?

Anybody able to help?   @SammyM @LaurenB 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
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Registered: ‎01-12-2020

Re: Amount outstanding on my old mobile account?

Fix

Hello @Ian06, thanks a lot for getting in touch and I'm sorry for the delayed response. 

I've just had a look for your account and can find two, would you mind sending me a PM confirming your full name and mobile number? I'll be happy to have a look into this. Smiley

 Adam
 Plusnet Help Team - Leeds
Ian06
Aspiring Pro
Posts: 181
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Registered: ‎06-04-2021

Re: Amount outstanding on my old mobile account?

@adam945 ...  done,  thanks

Tanyarow79
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Registered: ‎20-01-2022

Re: Amount outstanding on my old mobile account?

Wat u after bro

Ian06
Aspiring Pro
Posts: 181
Thanks: 100
Fixes: 3
Registered: ‎06-04-2021

Re: Amount outstanding on my old mobile account?

@adam945  - Apparently, according to today's email,  it is still showing in Debt, but the amount has reduced.  I'll PM you if that's ok?

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Amount outstanding on my old mobile account?

Hey @Ian06, all sorted now, I've just responded to your PM Smiley 

 Adam
 Plusnet Help Team - Leeds