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Am I paying too much?

FuchsiaCottage
Dabbler
Posts: 17
Fixes: 1
Registered: 30-08-2012

Am I paying too much?

Hi, It's difficult to work out what I should be paying. As a long term customer (over 5 years) I do realise I'm not eligible for new customer deals but by reading other people's posts I'm thinking that I'm paying too much.

 

Current bill (I pay monthly)

1 Plusnet Unlimited (Contracted) - Market 1 charge 07/11/2017 06/12/2017 £16.99
1 Talk Evenings & Weekends Line Rent charge 07/11/2017 06/12/2017 £18.99
1 Call Plan charge 07/11/2017 06/12/2017 £0.00
1 Caller Display charge 07/11/2017 06/12/2017

£0.99

 

It would appear that new contracts combine line rental and are cheaper overall but I can't work out if I could do that. I find the prices listed at https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products to be confusing but it would appear to me that I'm paying far too much?

 

Thanks.

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Am I paying too much?

Hi there,

 

From that information it appears the initial discount/contract may have expired. It's worth talking to our customer options team to see what they can offer you in regards to a discount and new deal, they're available on 0800 013 2632

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Am I paying too much?

To expand on what @Chris suggested, as well as new customer discounts the headline prices you see on the sales pages are for low cost (Market 3) exchanges. Outside these areas as you are (Market 1 exchange) generally £7.50 has to be added to prices shown for current products. On your legacy product I think the difference is a slightly lower £7.00.

Additionally your legacy phone product includes evenings and weekend calls, for more recent phone products that costs £3.50.

Adding £7.50 and £3.50 makes £11.00 which accounts for much of the long-term pricing differences between what you are paying and what the sales pages show.

Hope these remarks help. Smiley

David
Browni
Aspiring Hero
Posts: 2,283
Thanks: 777
Fixes: 46
Registered: 02-03-2016

Re: Am I paying too much?

@spraxyt are you using an older description of exchanges? The reason I am asking is the DSL checker puts me in a market 'B' exchange.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Am I paying too much?

@Browni Yes, I used the older designations because they were used in the opening post (being related to legacy product descriptions).

When Ofcom did their market review in 2014 the previous Market 1, 2 and 3 exchanges were regrouped into Markets A and B. Market 3 and many Market 2 exchanges went into the low cost/unregulated Market B. Most of Market 1 and the rest of Market 2 went into the regulated/non low cost Market A.

David
Browni
Aspiring Hero
Posts: 2,283
Thanks: 777
Fixes: 46
Registered: 02-03-2016

Re: Am I paying too much?

Thanks David,

I missed the market 1 reference in the OP Embarrassed

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
FuchsiaCottage
Dabbler
Posts: 17
Fixes: 1
Registered: 30-08-2012

Re: Am I paying too much?

Thanks for your replies.

Adding £7.50 and £3.50 makes £11.00 which accounts for much of the long-term pricing differences between what you are paying and what the sales pages show.

Hope these remarks help.

Yes, looking at the prices again taking what you've said into account, I don't think I can save much if anything by getting a new contract. However, I'll phone up tomorrow (well, later today) and see if I can update my contract and maybe pay a little less. . .

 

Thanks.