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7 days of nothing but

Posts: 1
Registered: ‎07-11-2017

7 days of nothing but

This problem seems to be a bug in the plusnet system as there are a number of other threads on this problem.


My own story - Plusnet Customer Service a week ago recognised it as a problem at plusnet end. The nice guy apologised and said he would reset the account, but nothing changed at my end.


Subsequently on another call I was told by tech support there was nothing wrong with the service and he pretty much hung up on me. I haven't seen anything other than page since. I've spent loads of time waiting (45 mins waiting time) and I'm fed up. Can someone help?

Plusnet Help Team
Plusnet Help Team
Posts: 18,557
Thanks: 6,059
Fixes: 1,016
Registered: ‎21-04-2017

Re: 7 days of nothing but

Hi there.

I'm sorry to hear you're having connection problems.


If you're seeing "this account has no invoice in failed billing" error message, this is resolved by changing your IP address. I can see we've tried disabling and re-enabling your account but doesn't seem to have worked?


Can you power your router off for 65 minutes and let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team