Address not found. Unable to sign up

[#1]

Good afternoon,

I am trying to sign up to PlusNet but when I input my address it says "Sadly due to an error we cannot process this online - please call our helpful advisors to proceed to checkout."

My address is registered with Royal Mail.

Last time I signed up through the phone it all went wrong with the process. Are you able to add my address to your system please?

Many thanks,

[#2]

Is your address in Openreach's data base - see here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If you cannot find your property listed here, then the first task is to seek and update to THEIR database.  Alternatively you might need your UPRN, which can be found here - The Open UPRN Database

[#3]

Thank you for your response.

Have just checked, and my address is on Openreach's database.

[#4]

Is it a new build?

The call centre does have a process for address discrepancies - have you tried calling them?

[#5]

Hey,

Could you private message me your full address?

I’d like to take a closer look. 

[#6]

It may be an address issue, but you do get that  same error message if your address can only get ADSL - in which case Plusnet can not offer broadband.