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Address Incorrect in Account Details

FIXED
mjeb
Dabbler
Posts: 13
Thanks: 1
Registered: ‎22-07-2019

Address Incorrect in Account Details

I moved home two years ago and took plusnet with me. My address in my Account Details section and on my bills still shows my old address. I am unable to edit my address in my account. What needs to be done to correct this? I do not want to renew my contract until this has been resolved.
6 REPLIES 6
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 422
Fixes: 98
Registered: ‎22-01-2018

Re: Address Incorrect in Account Details

Hiya @mjeb

 

Thanks for bringing this to my attention and I can fully appreciate your concerns on this. I can imagine the hassle this has caused and I have put this right for you, explaining more here

 

Sorry for the late reply, we're are busier than usual and it is taking longer than I would like to get back to you guys. 

 

Please get back to me if you need any further help.  

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
mjeb
Dabbler
Posts: 13
Thanks: 1
Registered: ‎22-07-2019

Re: Address Incorrect in Account Details

Sorry, I forgot about this post until today. This is still and issue and I was reminded of it today when I received and email informing me that full fibre is now available at my address. The only issue is the address you list in the email is incorrect.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Address Incorrect in Account Details

I've updated your address for you.

Unfortunately full fibre isn't available at your actual address. Sorry for the false hope. Sad

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mjeb
Dabbler
Posts: 13
Thanks: 1
Registered: ‎22-07-2019

Re: Address Incorrect in Account Details

Thanks Gandalf. Any idea why it seems to be available for my next door neighbour but not me? The neighbours phone line literally runs past my house???

In regards to the address update. I have checked my account and it is still incorrect.
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Address Incorrect in Account Details

@mjeb 

try submitting the Openreach form at https://www.openreach.com/forms/fibre-broadband-availability---customer-form with the enquiry reason selected as "I cannot get fibre but my neighbours can" and see what they say?

Ex - Plusnet Customer (2009 - 2023) now with BT
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Address Incorrect in Account Details

Fix

@mjeb, could private message me what your address should be and where you're seeing it's incorrect? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet