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Add ons

iwheatley
Browser
Posts: 1
Registered: ‎22-06-2021

Add ons

Hi,

 

Was having a look at my account to sort contract as been out of contract a while and saw some add ons which didn't know about. Added the free ones and now when log into account says:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

but received an email saying they complete so now cant look at options to sort contract when look on account it still states awaiting activation???

 

Any ideas?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Add ons

Thanks for your post @iwheatley and welcome to our Community Forums.

I've placed an order with our suppliers to activate your call features and fix this for you.

Can you check back tonight or tomorrow and let us know if there are further issues?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet