Account restricted

[#1]

Good evening. In need of a bit of help. Currently got the account restricted message appearing at the top of my billing page however I’ve got a direct debit setup and it was paid on time.

Bit of a pain as I can’t use my pc as it just redirects me to the plusnet login page as I’m guessing it thinks there is no internet. For a bit more context the internet is working fine on my phone, tv, Alexa’s etc. Moreover I cannot make any changes to my account as the account restricted banner keeps appearing.

Any help would be greatly appreciated.

[#2]

I would call Plusnet and explain your position.

[#3]

Hi @CammyHW 

I think I've sorted this, apologies for what had happened.

Could you let me know if there are further issues? 

[#4]

Hi @Gandalf.

Just got home from works and seems to be sorted. Thanks so much and have a good weekend!

[#5]

Excellent! And how’s the Member Centre? Is the restricted banner gone from there?

Have a good weekend too!