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Account error

catrionaiversen
Newbie
Posts: 4
Registered: ‎03-03-2023

Account error

My account constantly says that I cannot make any changes while there is a phone order in progress. Has been like that for months!
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,944
Thanks: 10,886
Fixes: 1,637
Registered: ‎21-04-2017

Re: Account error

Hi @catrionaiversen 

There are a couple of call features stuck in a pending activation status, so I've placed an order to progress these and the error message should disappear from your account within the next 24 hours.

I'm really sorry for the inconvenience this has caused.

Anoush Mortazavi
Operations Assurance Professional
Plusnet
Baldrick1
Moderator
Moderator
Posts: 13,564
Thanks: 6,592
Fixes: 457
Registered: ‎30-06-2016

Re: Account error

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,944
Thanks: 10,886
Fixes: 1,637
Registered: ‎21-04-2017

Re: Account error

@catrionaiversen that should be sorted now. Can you let me know if there are any further issues?

Anoush Mortazavi
Operations Assurance Professional
Plusnet