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Account credit refund

Kev69
Newbie
Posts: 1
Registered: ‎13-03-2022

Account credit refund

Closed my account and received final bill showing I'm £29.75 in credit. How do I go about claiming amount back into my bank account? Thanks
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,485
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: Account credit refund

@Kev69 

If you leave your Direct Debit in place it will be automatically refunded, normally about 3 weeks after the account is closed. Otherwise you will eventually get a cheque, but this takes longer.

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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
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Registered: ‎07-12-2017

Re: Account credit refund

Hiya @Kev69, thanks for getting in touch Smiley

 

As @Baldrick1 has mentioned, if you leave your direct debit in place any remaining credits on the account will be automatically refunded.

 

I would advise to allow 10 working days from the final invoice generating for it to reach you and if you haven't received it after this point, just give me a nudge on here and I can chase that up with our billing team for you.

 

Please let me know if you have any further queries in the meantime.

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 Lauren Barry
 Plusnet Help Team