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Account changes.

catrionaiversen
Newbie
Posts: 4
Registered: ‎03-03-2023

Account changes.

‎23-03-2023 3:28 PM

Error message says I cannot make any changes to my account while an order is in process. Been like that for weeks.
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paulkerr1974
Dabbler
Posts: 10
Fixes: 1
Registered: ‎13-07-2016

Re: Account changes.

‎23-03-2023 3:58 PM

Mine too. Been that way for months

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Baldrick1
Moderator
Moderator
Posts: 11,706
Thanks: 5,204
Fixes: 418
Registered: ‎30-06-2016

Re: Account changes.

‎23-03-2023 4:32 PM


Moderators Note

This topic has been moved from Home Phone to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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jab1
Legend
Posts: 17,095
Thanks: 5,482
Fixes: 255
Registered: ‎24-02-2012

Re: Account changes.

‎23-03-2023 6:01 PM

@paulkerr1974 , @catrionaiversen You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

John
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Account changes.

‎24-03-2023 8:21 AM

Hi there,

Should be fixed for you both now.

Let me know if there are any further issues. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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