cancel
Showing results for 
Search instead for 
Did you mean: 

Account change to a different call plan is stuck

Shancy
Newbie
Posts: 3
Registered: ‎05-02-2023

Account change to a different call plan is stuck

Account page says the change to unlimited call plan is stuck.

This means incurring higher costs for calls.

I’ve contacted plusnet using the additional help form. No response!

 

Is there any known way to fix it?

 

——

You can't change your products for the moment, you already have a product change in progress.
5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 14,648
Thanks: 5,459
Fixes: 390
Registered: ‎30-07-2007

Re: Account change to a different call plan is stuck

Call plan changes,only take effect on your next billing date. Has that date passed? 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Shancy
Newbie
Posts: 3
Registered: ‎05-02-2023

Re: Account change to a different call plan is stuck

Yes it’s been many weeks now and I have a letter saying I’m near my call limit.

 

Shancy
Newbie
Posts: 3
Registered: ‎05-02-2023

Re: Account change to a different call plan is stuck

..and the account page says An Error has occurred. So this doesn’t seem to be something pending.

MisterW
Superuser
Superuser
Posts: 14,648
Thanks: 5,459
Fixes: 390
Registered: ‎30-07-2007

Re: Account change to a different call plan is stuck

It does look like its stuck. I suggest calling customer services.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 352
Thanks: 132
Fixes: 26
Registered: ‎01-12-2020

Re: Account change to a different call plan is stuck

Hi @Shancy 

 

Thanks for getting in touch, hope you're doing well Smiley 

 

Checking over your account, you recently put through a change to swap your call plan. They only activated on your next billing date and not straight away, whilst this change is pending you won't be able to make any further changes. 

 

For now I'd advise to try and stay within your current call plan to avoid extra charges until the swap has gone through.

 

 

 Curtis Smith
 Plusnet Help Team