75 pound reward card

rachaelporter67 · 2 weeks ago

I signed up to plusnet full fibre 500 on 26th may with my activation date being 30th may. When signing up to the broadband part of the deal was a £75 reward card, however I have not received an email or any confirmation of this since I signed up. When will I be receiving this? Thanks

Townman · ‎22-08-2007

Is there nothing in the sign-up documentation / emails?

Notification is typically 30 days after go live, that is around the time of the first regular invoice settlement.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Broadband to My Account / Billing

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Marsh · ‎18-11-2024

Hey @rachaelporter67,

Normally, you should receive the email up to 10 days after you go live. As today is day 10, I will check back tomorrow to see if it has been sent out if not, I can get this escalated for you.

If this post resolved your issue please click the 'This fixed my problem' button

Josh
Plusnet Help Team

Marsh · ‎18-11-2024

Hey @rachaelporter67,

I just checked our systems, and unfortunately, it has not been sent out yet. I have escalated this matter for you, and I should have an update within five working days. Once I receive the update, I will be in touch.

If this post resolved your issue please click the 'This fixed my problem' button

Josh
Plusnet Help Team