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2 Line Rentals

Newbie
Posts: 2
Registered: ‎01-05-2020

2 Line Rentals

I have just checked my bill for the month as it was higher than expected and I have noticed I have been charged 2 line rentals.. Hope someone can help!!
4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: 2 Line Rentals

Hi @mcman541,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201425384

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎01-05-2020

Re: 2 Line Rentals

I have checked what you have said and I am still in dispute with this bill I have been charged 2 line rentals and also been charged for calls after 6pm when my package includes free calls after 6pm all charges was after I renewed my plan which I am not regretting.
Seasoned Champion
Posts: 1,324
Thanks: 580
Fixes: 29
Registered: ‎07-07-2009

Re: 2 Line Rentals

@mcman541  I think you will find that with the current call plans free calls are from 7pm to 7am (and weekends). A long time ago it was 6pm for evening calls but not anymore.

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: 2 Line Rentals

Thanks for getting back to us @mcman541

 

We've updated the support ticket with further information. This can be viewed on the link my colleague provided above. 

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team