£150 Reward card

[#1]

Hi support team
My plusnet service has been active since March 2026 but I have never received the email promotional link to claim my reward card.

I have thoroughly searched all my inbox folders including spam and junk folders but nothing has been received from either plusnet or purecard.

Could a forum moderator please look into this on my account and escalate this to the operations team so a new claim email link can be manually generated and sent out to me.

Many thanks

[#2]

Hi @EG2,

Welcome to the Community!

I've looked into your account and it would appear you're not eligible for a reward card. Where did you sign up?

Rach

[#3]

I signed up on line with plusnet - i paid to come out of my BT contract because the information said as a new customer I would get the reward card which made it worth coming away from BT

[#4]

I'd recommend reaching out to our team, so they can look further into what has happened @EG2, and help you to get this resolved.

Rach

[#5]

Hi there I have done that and am hitting a brick wall and was advised to come on here!
Are there any moderators who can help?

Message to any moderators:

Hi Moderators,
I contacted customer service regarding the reward card I am owed for my signup in March. The agent informed me l am "not entitled" to it.
I want to clarify that I signed up directly on the Plusnet website and did not use any third-party comparison or cashback sites.
The promotional reward card was clearly advertised on the page when I placed my order.
It appears the promotion failed to automatically tag onto my account during checkout due to a system error. Could a moderator please look into my order history from March, verify the active direct website promotion at that time, and manually escalate this to the operations team to honor the voucher?

[#6]

@EG2 

We Moderators are volunteer forum members, not Plusnet staff. The only Plusnet staff who respond are members of the Help Team such as @Rach_H 

If you are not satisfied with her answer I can only suggest that you raise a complaint. You will find a link to the Complaints Code of Practice at the bottom of each forum page.

[#7]

I have a smidgen of idea that as you were previously with BT Retail, @EG2 , you are not eligible for any 'reward' as Plusnet are a BT brand, and I seem to recall a similar situation to yours, which said something to the effect that inter-group transfers are not eligible for rewards.

I may be wrong, so don't bite my head off if I am.