£150 Reward Card Help

[#1]

Hi

I took out your Full Fibre 900 broadband earlier this month. The internet speed is fantastic.

However, I have received no correspondence from you regarding the £150 reward card. A little worried as this is one of the reasons I moved across to you from Sky. 

Have been trying to contact you, but can't seem to speak with anyone regarding this matter. I can see others are experiencing the same issue, which doesn't sound great. 

Any help would be appreciated.

Thanks. 

[#2 · Accepted solution]

Hey there @NightOwl33 thank you for reaching out to us, I hope you are well.

Having reviewed this case, I can confirm the offer has been redeemed and the card will be sent to you within the next 30 days, please let us know if there's anything else we may look into for you.

[#3]

Hi Tina,

An email has been received to claim the reward but a digital reward needed instead of a physical reward card can you please help?

[#4]

Hi @diambu123 

Welcome to the Community!

The Plusnet Reward Card cannot be changed from a physical card to a digital one, I'm afraid. 

As shown on Plusnet Reward Card - Frequently Asked Questions, you can spend the money online and in most high street stores that display the Mastercard® symbol.

I hope this helps,
Linzi 
 

[#5]

Hi Tina, I’m having a similar problem

[#6]

Hi @Antony123 

We'll certainly do our best to help out.

Has your Plusnet Reward Card not arrived within the expected timeframe?

Linzi 

[#7]

@Antony123 

“Similar” in what way?  There are at least two issues inferred in this thread.

• How long has your service been active
• Have you received the claim email which is sent 10 days following service activation
• Have you used that email to make the claim 
• Has the card arrived
• Have you activated the card successfully

[#8]

I have been emailing and form filling regarding my rewards card and receiving no responses. The expiry date is upcoming so I’m getting quite annoyed about this as it was offered to me partly due to an error on Plusnets part.

[#9]

Hi there @EAP 

Thanks for posting on the community. 

To help you with the reward card, I've sent you a private message for some extra details.

Speak soon. 

Leanne.

[#10]

Hi Linzi, I haven't had a email confirming my reward at all despite signing up for the offer.

Thanks.

[#11]

Hi @Antony123 

Thanks for coming back to us. 

Has it been over 10 working days since your service was activated? 

Leanne.

[#12]

yes it has

[#13]

Hi @Antony123 

Thanks for confirming this for me, I've sent you a private message for some extra details.

Leanne.