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123 Call charge on bill

drewbaxter123
Newbie
Posts: 1
Registered: ‎03-09-2023

123 Call charge on bill

I can see this seems to be a recurring issue but I have been billed for a call I did not make. I do not use the landline.

It was on 01/09/23 at 08:22 to 123 with call length 0:00:01. Cost £0.50

Can I be reimbursed as I didn't make this call. In the future will disconnecting my landline phone help or can this just happen randomly?

Thanks for any help.
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 16,003
Thanks: 6,049
Fixes: 437
Registered: ‎30-07-2007

Re: 123 Call charge on bill

In the future will disconnecting my landline phone help

No it won't I'm afraid. Its caused by Openreach engineers ( usually contractors ) working at the cabinet and dialling 123 to test lines. They should NOT be using 123, they have a specific engineering number they should be using , but 123 is easier!!!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: 123 Call charge on bill

Hi @drewbaxter123  is this exactly what @MisterW  has said. This is the number the engineers use to test the line. Sometimes this happens if there is a cross line issue as well, however I've run the test and not ringing a fault. 

I've popped a ticket on to your account about your bills. You can view this here https://www.plus.net/wizard/?p=view_question&id=236644837 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
jab1
Legend
Posts: 18,581
Thanks: 6,049
Fixes: 280
Registered: ‎24-02-2012

Re: 123 Call charge on bill

@ClaudiaG23 It may be the number some of them use - but it is not the correct one.

John