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tariff

esbarnes
Dabbler
Posts: 10
Registered: ‎10-01-2022

tariff

I have found a tariff online , 18GB for £8 but when i log into my account, that tariff isnt available, how do i get it?

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: tariff

Thanks for your post @esbarnes and welcome to our Community Forums.

If you can private message me the following info to pass our data protection checks, we'll be happy to look at moving you across to this mobile tariff from your next refresh date for you. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
esbarnes
Dabbler
Posts: 10
Registered: ‎10-01-2022

Re: tariff

Why can’t I view the tariff?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: tariff

If you can PM me a screenshot showing what you're seeing in your account, I can take a look. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet