tariff

[#1]

I have found a tariff online , 18GB for £8 but when i log into my account, that tariff isnt available, how do i get it?

[#2]

Thanks for your post @esbarnes and welcome to our Community Forums.

If you can private message me the following info to pass our data protection checks, we'll be happy to look at moving you across to this mobile tariff from your next refresh date for you. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

[#3]

Why can’t I view the tariff?

[#4]

If you can PM me a screenshot showing what you're seeing in your account, I can take a look.