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- Plusnet Community
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- mobile contract
mobile
22-10-2021 11:30 AM
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I had a mobile sim contract with PlusNet and i cancelled it within the cooling of period
I am Now finding that they are effecting my credit score and giving me late payments when i have not got a contract with them .I have sent letters to them and i have not heard from them regarding this as I have sent them three letters now regarding the issue and i have had no reply from them
I have sent letters to
customer service team
Plusnet the Balance ,
2 Pinfold St
Sheffield S! 2GU i sent them recorded delivery as they would have to sign for them and I have no reply form plus net
this is bad business and bad customer service on behalf of PlusNet
mobile contract
22-10-2021 11:38 AM
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cancelled the mobile sim contract sim in the cooling off period 13 days
and I find they are still charging me£20.00 for a service i don't have with PlusNet and is effecting with my credit score
Ive sent letter to them and not have heard from them at all and if i don't here i can take it to the ombudsman
Re: mobile contract
22-10-2021 12:22 PM - edited 22-10-2021 12:38 PM
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This topic has been moved from Email to Mobile and topics merged.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: mobile
22-10-2021 12:34 PM - edited 22-10-2021 12:36 PM
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Repeatedly sending the same message on multiple boards will only cause confusion.
Are you aware that cooling off periods start the day after you agree to take the service, not when you activate it? https://static.plus.net/help/legal/cancellation-policy-for-mobile/
Your credit score is only affected when you fail to pay a bill. It’s far safer to pay then if you’re in the right get a refund and ask for a goodwill gesture to cover the inconvenience.
Moderator and Customer
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Re: mobile
22-10-2021 12:47 PM
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Hi Baldrick
well i had informed PlusNet within the cooking off period to cancel the mobile contract , Of which they have not have done so. and this is why they are giving me a bad credit on my credit score ,
and this will be going to the overman now as they have not communicated with me and sort out the problem
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