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Wrong Tariff Plan

goldenfibre
Seasoned Pro
Posts: 3,278
Thanks: 193
Fixes: 12
Registered: ‎01-06-2010

Wrong Tariff Plan

I went online account to downgrade from 20GB data @ £21.00 a month with unlimited calls and texts to 6GB data @ £10.00 a month with unlimited calls and texts take affect from 30 August 2019. Both on 30 days rolling no contract but got email with wrong year 2018 and date 30th November and wrong tarritt with wrong amount £8.00 for 5GB data, unlimited calls & texts with 30 days but this is wrong one, shoukd be 6GB data, unlimited calls & texts with 30 days for £10.00 a month.

 

mobile.jpgmobile2.jpg

mobile3.jpg

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Wrong Tariff Plan

Hi @goldenfibre 

Thanks for flagging, that's really odd.

Could you PM me the mobile number associated with this product change so I can investigate further?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
goldenfibre
Seasoned Pro
Posts: 3,278
Thanks: 193
Fixes: 12
Registered: ‎01-06-2010

Re: Wrong Tariff Plan

here is screenshot of today tariff plan via online account as I choose downgrade to 6GB data plan @ £10.00 a month with 30 days. I have PM u.

 

mobile plan tariff as of now today.jpg

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Wrong Tariff Plan

Thanks @goldenfibre I'll reply back to your PM shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet