Wrong Tariff Plan
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Wrong Tariff Plan
12-08-2019 5:29 PM
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I went online account to downgrade from 20GB data @ £21.00 a month with unlimited calls and texts to 6GB data @ £10.00 a month with unlimited calls and texts take affect from 30 August 2019. Both on 30 days rolling no contract but got email with wrong year 2018 and date 30th November and wrong tarritt with wrong amount £8.00 for 5GB data, unlimited calls & texts with 30 days but this is wrong one, shoukd be 6GB data, unlimited calls & texts with 30 days for £10.00 a month.
Re: Wrong Tariff Plan
12-08-2019 5:44 PM - edited 12-08-2019 5:44 PM
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Hi @goldenfibre
Thanks for flagging, that's really odd.
Could you PM me the mobile number associated with this product change so I can investigate further?
Re: Wrong Tariff Plan
12-08-2019 5:50 PM
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here is screenshot of today tariff plan via online account as I choose downgrade to 6GB data plan @ £10.00 a month with 30 days. I have PM u.
Re: Wrong Tariff Plan
12-08-2019 6:01 PM
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Thanks @goldenfibre I'll reply back to your PM shortly.
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