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With OFCOMs new Text-To-Switch PAC procedure fast approaching...

Champion
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Registered: ‎15-11-2012

With OFCOMs new Text-To-Switch PAC procedure fast approaching...

...how are Plusnet planning to comply given your lack of support for short codes?

 

https://www.ispreview.co.uk/index.php/2017/12/free-text-message-need-switch-uk-mobile-operator.html
29 REPLIES 29
Community Gaffer
Community Gaffer
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Re: With OFCOMs new Text-To-Switch PAC procedure fast approaching...

Great question, I suppose the simple answer is by turning on Shortcode message facility to get your PAC.

 

 Jono H
 Plusnet Community Manager
Seasoned Pro
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New Text for PAC switch

Moderator
Moderator
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Re: New Text for PAC switch

I don't think they have a choice but to support it. At some point.
Customer / Moderator
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: New Text for PAC switch

Hi @goldenfibre 

 

Changes are being made to ensure we are able to this support this new procedure. 

 

Kind Regards, 

MoR

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 MoR
 Plusnet Help Team
Dabbler
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Registered: ‎29-04-2019

Re: New Text for PAC switch

Plusnet don’t (currently) support short text codes... this will be interesting.

Will it be enabled for all numbers or just this one?
Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: New Text for PAC switch

Hi @frindle2037 

 

All I can say at the moment is the above again. 

 

Once more information is provided to us we be able to let customers know. 

 

Thanks, 

Alisdair

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 MoR
 Plusnet Help Team
Champion
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Registered: ‎15-11-2012

Re: New Text for PAC switch

Newbie
Posts: 3
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Registered: ‎01-07-2019

Short Code Text to request PAC code

With Ofcom announcing that all providers must now allow users to request a PAC code by sending "PAC" to 65075, it appears that Plusnet will now at last be able to support short code texting!

Yay! I hear you cry. Just one drawback. They will only support short code texts in order to obtain a PAC or a STAC (Service Termination Authorisation Code).

So if you are thinking of leaving Plusnet because of their steadfast refusal to support short code texting - you can now send them a short code text to achieve this.

Oh the irony! Crazy3

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Newbie
Posts: 3
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Registered: ‎01-07-2019

Re: New Text for PAC switch

Just verified Plusnet will ONLY be supporting short code texts to comply with legislation. Still no general support for short code texting.

Dabbler
Posts: 12
Registered: ‎27-06-2016

Re: New Text for PAC switch

Hmmmmmm.

Tuesday has come.

The information short code, as detailed by Ofcom below, INFO to 85075, still doesn't work.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/text-to-switch-simple-to-switch-mobile...

EDIT: Tuesday has not come. Doh. Senior moments are definitely arriving though. Sorry!
Newbie
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Registered: ‎01-07-2019

Re: New Text for PAC switch

Report them to Ofcom now!

Dabbler
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Registered: ‎29-04-2019

Re: New Text for PAC switch

It’s working here!
Seasoned Pro
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Registered: ‎01-06-2010

Re: New Text for PAC switch

I would advised not to abused text short message if you don't plan to move away from Plusnet to other provider. Anyone who try to test if this short text service does work or not work should not do this way. Plusnet already metion last week it will support this feature from today.
Dabbler
Posts: 12
Registered: ‎27-06-2016

Re: New Text for PAC switch

Or report them last week, given my day-confusion. Doh.