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What's the use of smartcap

Posts: 9
Registered: ‎26-11-2019

What's the use of smartcap


I had smart cap set at £5. I was in Cairo and i turned my phone on to get a text message to activate wifi at airport. I knew i had a smart cap of £5. But within few 2nd my bill went over £12. Surely something is wrong whats point of having smart cap if plusnet lets it exceed it.
Plusnet Help Team
Plusnet Help Team
Posts: 1,930
Thanks: 416
Fixes: 98
Registered: ‎22-01-2018

Re: What's the use of smartcap

Hello @ed1su,


I am sorry for any confusion that has been caused. The charges will show under the unbilled section, however when the bill is generated a credit will be applied to ensure you are billed at the correct amount in line with your smart cap.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team