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Voicemail question?

foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Voicemail question?

Hi.

There seems to be a problem with my voicemail.

I have dialed 555 and left a welcome message.

But when someone has tried to call me, they said there is no option to leave a message, and sometimes it will state my number is unavailable Shocked

Can anyone advise me please?

 

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail question?

Hi foxleybob!

Thanks for getting in touch with us!

I'm sorry to hear you're experiencing issues with your Voicemail service and I'd like to help with this!

We have 4 different codes that may help however, I can't advise as to which will work as they're all handset dependant. Can you try each one by dialling it into your keypad and calling that number?

The codes are as follows:

  • **004*+447870020555*11*30#
  • **004*07870020555*11*30#
  • **61*+447870020555*11*30#
  • **61*07870020555*11*30# 

Once you tried this, test your Voicemail service by calling 500 or the long Voicemail number which is: 07870020555.

If the issue persists, feel free to send me a private message with your account details and I'll certainly take a further look into this for you!

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 112
Thanks: 23
Fixes: 3
Registered: 02-05-2017

Re: Voicemail question?

Hi, sorry to hear this you can troubleshoot and report phone issues Here, please let us know when you've reported it

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team
foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Voicemail question?

Thank you Rebeka.

I have PM'd you as requested. Wink

foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Voicemail question?

Thank you Tony.

There doesn't appear to be a anything pertaining to my fault there, unless I need to go to spec savers Cheesy

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail question?

Hi foxleybob!

I'll pick up your PM now.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Voicemail question?

Any luck Rebeka?

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail question?

Hi foxleybob,

I'll need you to pass security with me via PM first before I can access the account. 

I did reply yesterday, not too sure if you've received this? If not, can you send me a PM and we'll go from there.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: 22-09-2016

Re: Voicemail question?

Morning Rebeka.

No I didn't get your mail yesterday for some reason. Sad

Let me know what you require please?

 

Regards

 

Robert

 

Edit...

oops, I thought I was sending a PM  lol Cheesy