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Voicemail notification issue

Posts: 1
Registered: ‎24-07-2018

Voicemail notification issue

I've read the related posts below, and I gather that there is a known bug whereby voicemail notifications don't appear on a range of phones.  It looks like plusnet are asking us to accept that's just how things are, but this is clearly a defect with the service provided because:

1. it works on some phones and not others

2. if it doesn't work on a particular phone, requesting a new SIM card will make it work for a limited period

3. notifications appear when the phone is restarted (intermittently)

4. other similar "mobile virtual network operators" don't have the same problem

So could I ask for confirmation that this issue is being actively investigated?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Voicemail notification issue

Hi dennisthetennis,

Thanks for getting in touch with us!

As advised in the posts listed above, the Voicemail notification service isn't something that we currently support. As an MVNO (Mobile Virtual Network Operator) and not an MNO (Mobile Network Operator), we don't provide certain features such as Voicemail notifications that other big branded networks support. 

It has been found that some handsets receive notifications and other don't, or handsets can receive notifications intermittently. If this happens, we do advise that this in relation to the handset settings specifically.

Having said this, we did send examples across to our Operations Team for further investigation into this, which we've yet to receive a response. 

Once we have an update, or if we're advised that this service will be implemented, we'll be sure to let everyone know. 

- Rebeka 

Posts: 1
Registered: ‎17-08-2018

Re: Voicemail notification issue

Just like to stick my head above the parapet, to say that I am having the same issue with voicemail notification icon not deleting.

We have 3 mobile phones in the household, all recently enrolled in Plusnet sim only deals. All three are suffering this problem.

Two are Samsung S4 mini's the other is a Samsung S5 mini.

When you do manage to find a fix for this problem please let me know.