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Voice calls STILL going straight to voicemail!

simonasackett
Hooked
Posts: 7
Registered: 06-12-2017

Voice calls STILL going straight to voicemail!

I recently completed porting my number, and my wife's, from Tesco mobile to Plusnet but most calls are going straight to voicemail like many others. Has a solution been found for this problem yet?

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 116
Thanks: 15
Fixes: 6
Registered: 27-09-2017

Re: Voice calls STILL going straight to voicemail!

Hi @simonasackett!

 

Thanks for getting in touch with us!

 

We have a code you can use to prevent your calls going straight to voicemail Smiley

Please dial '#21#' from your handset.

 

Hopefully this will fix the issue for you nice and quickly!

If there's any further help you need, please send me a Private Message so I can access your account!

 

Thanks

-Oli

 Oli Gaffney
 Plusnet Help Team
Community Veteran
Posts: 6,394
Thanks: 511
Fixes: 46
Registered: 30-07-2007

Re: Voice calls STILL going straight to voicemail!

@OliGaffney I suspect @simonasackett may be referring to this problem https://community.plus.net/t5/Mobile/Not-receiving-Incoming-Calls-Fresh-Sim/td-p/1485915 , which is calls being dropped when on 4g. As far as I'm aware the #21# trick makes no difference and I'm not aware of any solution other than disabling 4g.

Plusnet Help Team
Plusnet Help Team
Posts: 116
Thanks: 15
Fixes: 6
Registered: 27-09-2017

Re: Voice calls STILL going straight to voicemail!

Thank you @MisterW!

 

That was exactly the direction I would have pointed @simonasackett in next if the code didn't work Smiley

 

-Oli

 Oli Gaffney
 Plusnet Help Team
simonasackett
Hooked
Posts: 7
Registered: 06-12-2017

Re: Voice calls STILL going straight to voicemail!

Thanks Oli,

It said "connection problem or invalid MMI code"
Plusnet Help Team
Plusnet Help Team
Posts: 116
Thanks: 15
Fixes: 6
Registered: 27-09-2017

Re: Voice calls STILL going straight to voicemail!

Thank you for trying that, @simonasackett Smiley

 

It does sounds like that code isn't working in your case.

Have you tried keeping your 4G switched off and making a test call?

 

Thanks!

-Oli

 Oli Gaffney
 Plusnet Help Team
simonasackett
Hooked
Posts: 7
Registered: 06-12-2017

Re: Voice calls STILL going straight to voicemail!

I've turned 4G to 3G on both phones and calls back and forth are working and a couple of calls from the house phone worked. I can only wait to see if this has 'fixed' it, but it's obviously not an ideal solution.

Mark101
Hooked
Posts: 9
Registered: 17-11-2017

Re: Voice calls STILL going straight to voicemail!

On the Virgin Mobile forum, some users have had success with this by, manually searching and trying to connect to another network (which will fail), and then connect back to the normal one.
simonasackett
Hooked
Posts: 7
Registered: 06-12-2017

Re: Voice calls STILL going straight to voicemail!

Thanks. Using 3G appears to be working at the moment.