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Username and Password

FIXED
jamiethompson
Hooked
Posts: 8
Thanks: 1
Registered: 28-11-2014

Username and Password

Received my new SIM today, tried logging in at plus.net/mobile and it wants a username and password. Tried my normal Plusnet details but they aren't recognised on the mobile login. Tried forgotten my username which asks for mobile number and email address, these details aren't recognised. So how do I get a username and password to log on to my mobile account?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Username and Password

Fix

Hi Jamie,

Once your SIM goes live you'll receive a welcome email which will contain your username and a link for you to set a password for your Plusnet Mobile account Smiley.

 Sarah Stewart
 Plusnet Help Team
jamiethompson
Hooked
Posts: 8
Thanks: 1
Registered: 28-11-2014

Re: Username and Password

Ah, thanks!

Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 11
Fixes: 3
Registered: 01-12-2016

Re: Username and Password

Jamie - if that doesn't work for you select the forgot password link on the login page, enter your username (mobile account number in the welcome email) and email address.  This will send you a link that enables you to create a new password.  I've done this for two of my SIM cards and worked both times. Smiley Hope you enjoy the benefits of PlusNet Mobile on the EE Network Smiley


 Paul
 Plusnet Staff